Refund policy

Returns Policy – Alicebzar (Health & Beauty)

Last updated: July 24, 2026

1. Our 14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it;

  • Unworn, unused, and unopened;

  • With seals and tamper-proof packaging intact;

  • With tags still attached (where applicable);

  • In its original packaging; and

  • You must provide the receipt or proof of purchase.

⚠️ Due to health and hygiene regulations, we cannot accept returns on any products that have been opened, used, or have broken seals.

To start a return, you can contact us at: alicebstoreinternational@gmail.com

Please note that returns will need to be sent to the following address:

Alicebzar Returns
Nelspruit Central, Msogwaba
Mbombela, Mpumalanga, 1200
South Africa

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

⚠️ Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at: alicebstoreinternational@gmail.com

2. Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective;

  • The item is damaged;

  • The seal is broken upon arrival; or

  • You received the wrong item.

We will evaluate the issue and make it right as quickly as possible.

Important: For health and beauty products, if the packaging seal is broken or the product appears tampered with, we cannot accept liability unless the product was received in that condition.

3. Non-Returnable Items (Health & Beauty Exceptions)

Due to health, hygiene, and safety regulations, the following items cannot be returned:



Category Examples
Opened beauty products Skincare, cosmetics, lotions, creams, serums, and makeup
Personal care goods Deodorants, soaps, body washes, shampoos, conditioners
Hygiene products Toothbrushes, razors, feminine hygiene products, ear plugs
Perishable goods Foods, supplements, vitamins, and herbal remedies (if perishable)
Custom products Personalised or custom-made skincare blends
Hazardous materials Aerosols, flammable liquids, or pressurised containers
Sale items Items purchased at a discounted price
Gift cards Non-refundable

⚠️ We take hygiene seriously. For your safety and the safety of our other customers, we cannot accept returns on any product that has been opened or used, even if you are not satisfied with the product's performance.

4. Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have (following the return process above); and

  2. Once the return is accepted, make a separate purchase for the new item.

We do not offer direct exchanges on health and beauty products due to hygiene restrictions.

5. Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember:

  • It may take additional time for your bank or credit card company to process and post the refund.

  • If more than 14 business days have passed since we approved your return, please contact us at: alicebstoreinternational@gmail.com

Important: We reserve the right to refuse a refund if the product shows signs of use, tampering, or broken seals, as these cannot be resold for health and safety reasons.

6. Allergies and Skin Sensitivities

We understand that skincare and beauty products can sometimes cause reactions. However:

  • We cannot accept returns for products that cause allergic reactions or skin sensitivities, as these reactions vary from person to person;

  • We strongly recommend performing a patch test before using any new product;

  • If you have known allergies, please review the ingredient list carefully before purchasing.

If you have any concerns about a product's ingredients, please contact us before purchasing at: alicebstoreinternational@gmail.com

7. Your Rights Under South African Consumer Law (CPA)

As a South African consumer, you are protected by the Consumer Protection Act 68 of 2008 (CPA). In addition to our store policy:



Your Right What It Means
Right to return faulty goods You may return faulty, unsafe, or defective goods within 6 months of delivery, at no cost to you.
Right to cancel direct marketing If you purchased via direct marketing (phone, email, etc.), you may cancel within 5 business days of receiving the goods.
Right to repair, replace, or refund For defective products, you are entitled to a repair, replacement, or full refund, depending on the nature of the defect.
Right to quality service Goods must be of good quality, in working order, and free from defects.

Our 14-day change-of-mind policy is an additional benefit and does not replace your statutory rights under the CPA. Your CPA rights (such as the 6-month period for faulty goods) remain fully intact.

8. How to Return an Item (Step-by-Step)

  1. Email us at alicebstoreinternational@gmail.com with your order number and reason for return.

  2. Wait for our return approval and return shipping label.

  3. Pack the item securely in its original packaging with all seals and tags intact.

  4. Ship the item to the address provided in our return instructions.

  5. Once we receive and inspect the item, we will process your refund within 10 business days.

⚠️ Please do not send opened or used products back to us. They will not be accepted and will be discarded for health and safety reasons.

9. Contact Us (South Africa)

For all return, refund, or exchange inquiries, please contact our Returns Team:

  • Email: alicebstoreinternational@gmail.com

  • Phone: +27 71 194 2411

  • Physical Address: Nelspruit Central, Msogwaba, Mbombela, Mpumalanga, 1200, South Africa

Summary of Key Changes for Health & Beauty