Shipping Policy – Alicebzar

Last updated: July 24, 2026

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1. Overview

At Alicebzar, we are committed to delivering your health and beauty products safely and promptly. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and related procedures. By placing an order with us, you agree to the terms set out below.

Please note that we only ship to addresses within South Africa.

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2. Processing Time

⚠️ Please note: Orders placed on weekends or public holidays will be processed on the next business day.

Order processing includes:

• Verifying your payment;

• Checking product availability;

• Packing your items securely;

• Preparing your order for collection by the courier.

We strive to process all orders as quickly as possible. However, during peak seasons (e.g., Black Friday, festive season), processing times may be slightly extended. We will notify you of any significant delays.

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3. Delivery Timeframes

Once your order has been dispatched, delivery times are as follows:

Total delivery time = Processing time (1–3 business days) + Shipping time (2–5 business days)
This means your order should arrive within 3–14 business days from the date of purchase.

⚠️ Our commitment: We aim to deliver all orders within 14 business days of order confirmation. If we anticipate any delay beyond this period, we will contact you.

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4. Shipping Costs

Shipping costs are calculated at checkout based on:

• The delivery address (urban vs. remote areas);

• The weight and size of your order;

• The shipping option selected (Standard or Express).

You will be able to view the exact shipping cost before completing your purchase.

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5. Shipping Destinations

We currently ship to all major cities, towns, and rural areas across South Africa, including:

• Gauteng: Johannesburg, Pretoria, Centurion, Midrand, Soweto

• Western Cape: Cape Town, Stellenbosch, Paarl, George, Knysna

• KwaZulu-Natal: Durban, Pietermaritzburg, Richards Bay, Newcastle

• Eastern Cape: Gqeberha (Port Elizabeth), East London, Mthatha

• Mpumalanga: Mbombela (Nelspruit), Witbank, Middelburg, Secunda

• Limpopo: Polokwane, Tzaneen, Modimolle, Musina

• North West: Rustenburg, Klerksdorp, Potchefstroom, Brits

• Free State: Bloemfontein, Welkom, Bethlehem

• Northern Cape: Kimberley, Upington, Springbok

⚠️ Remote areas: Deliveries to rural or remote locations may take slightly longer (up to an additional 2–3 business days).

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6. Order Tracking

Once your order has been dispatched, we will send you a tracking number via email or SMS. You can use this number to track your parcel on the courier's website.

If you do not receive a tracking number within 3 business days of placing your order, please contact us at: alicebstoreinternational@gmail.com

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7. Delivery Attempts and Collection

• The courier will make up to 2 delivery attempts at your provided address.

• If delivery is unsuccessful after 2 attempts, the parcel will be taken to the nearest collection point (e.g., local post office or courier depot).

• You will be notified to collect your parcel. Please ensure you collect your parcel within the timeframe specified by the courier, or it may be returned to us.

• Re-delivery fees may apply for unsuccessful deliveries due to incorrect address details provided by you, or if you are not available to receive the parcel.

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8. Shipping Restrictions (Health & Beauty Products)

Due to the nature of our products, some shipping restrictions apply:

⚠️ We take extra care in packaging all health and beauty products to ensure they arrive in perfect condition.

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9. Damaged or Lost Parcels

9.1 Damaged Items

Please inspect your order immediately upon delivery. If your parcel appears damaged:

1. Take photos of the damaged parcel and its contents;

2. Do not dispose of the packaging or products;

3. Contact us within 24 hours of delivery at: alicebstoreinternational@gmail.com

We will arrange for a replacement or refund, depending on the circumstances.

9.2 Lost Parcels

If your tracking shows "delivered" but you have not received your order:

1. Check with neighbours or building security;

2. Contact the courier directly using your tracking number;

3. If unresolved, contact us within 7 days of the "delivered" date.

We will investigate the matter and, if the parcel is confirmed lost, we will send a replacement or issue a refund.

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10. Delivery Delays

While we strive to meet our delivery estimates, unforeseen circumstances may cause delays, including:

• Weather conditions (floods, storms, etc.);

• Public holidays;

• Courier operational issues (vehicle breakdowns, staff shortages);

• National events (load-shedding, protests, or strikes).

If your order is delayed beyond 14 business days, please contact us. We will:

• Provide you with the latest tracking information;

• Communicate with the courier on your behalf;

• Offer alternatives if the delay is excessive.

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11. Incorrect Shipping Address

You are responsible for providing the correct shipping address at checkout. If you provide an incorrect address:

• We cannot guarantee delivery;

• Additional shipping fees may apply for re-delivery;

• If your parcel is returned to us due to an incorrect address, you will be responsible for the return shipping costs and any re-delivery costs.

If you realise you have entered an incorrect address, please contact us immediately at alicebstoreinternational@gmail.com. We will do our best to update the address before the order is dispatched.

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12. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

The "Last updated" date at the top of this policy indicates when the latest changes were made.

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13. Contact Us

For any questions about our Shipping Policy, please contact us:

• Email: alicebstoreinternational@gmail.com

• Phone: +27 71 194 2411

• Physical Address: Nelspruit Central, Msogwaba, Mbombela, Mpumalanga, 1200, South Africa

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